Terms of service
OVERVIEW
Welcome to Strands by Lael. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.
1. GENERAL CONDITIONS
By using this site, you confirm that you are at least the age of majority in your country or region. We reserve the right to refuse service to anyone for any reason at any time.
You agree not to use our products or services for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction.
2. PRODUCT INFORMATION
We make every effort to display our products as accurately as possible. However, colors, textures, and appearance may vary slightly due to lighting, screen settings, or natural variations in human hair.
All products sold by Strands by Lael are 100% human hair, but results may vary depending on care, styling, and maintenance.
3. PRICING & PAYMENTS
All prices are listed in the currency displayed on the website and are subject to change without notice. We reserve the right to modify or discontinue any product at any time.
Payments are securely processed through trusted third-party payment providers. Strands by Lael does not store your payment information.
4. ORDERS & ACCEPTANCE
Placing an order does not guarantee acceptance. We reserve the right to cancel or limit orders for any reason, including suspected fraud, pricing errors, or inventory issues.
If your order is canceled after payment, you will receive a full refund.
5. SHIPPING & DELIVERY
Shipping timelines provided at checkout are estimates and not guaranteed. Strands by Lael is not responsible for delays caused by carriers, customs, weather conditions, or incorrect address details provided by the customer.
6. RETURNS & REFUNDS
Due to the hygienic nature of hair products, all sales are final once the product has been opened, worn, or installed.
Returns or exchanges are only considered under the conditions outlined in our Return Policy. Please review that policy carefully before making a purchase.
7. INTELLECTUAL PROPERTY
All content on this website — including text, images, logos, graphics, and design — is the property of Strands by Lael and may not be copied, reproduced, or used without written permission.
8. LIMITATION OF LIABILITY
Strands by Lael shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.
Customers are responsible for proper hair care and maintenance after purchase.
9. USER COMMENTS & FEEDBACK
Any feedback, reviews, or suggestions submitted to us may be used for marketing or promotional purposes without obligation to compensate the user.
10. CHANGES TO TERMS
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting on the website. Continued use of the site constitutes acceptance of those changes.
11. CONTACT INFORMATION
For questions regarding these Terms of Service, please contact us at:
📧 support@strandsbylael.org (replace if different)