Frequently Asked Questions
Frequently Asked Questions
Find answers to common questions about our premium human hair extensions, ordering, shipping, and care.
Product Questions
Q: Are your hair extensions 100% human hair?
A: Yes! All of our hair extensions are 100% human hair, carefully sourced for quality and authenticity. They can be styled, colored, and treated just like your natural hair.
Q: What textures do you offer?
A: We offer a variety of textures including straight (Buss Down), curly (Burmese Curls), deep wave, and body wave patterns to match different hair types and styling preferences.
Q: Can I color or dye the hair extensions?
A: Yes! Our human hair extensions can be colored, highlighted, or dyed. We recommend having this done by a professional stylist to ensure the best results.
Q: How long do the hair extensions last?
A: With proper care and maintenance, our hair extensions can last 5 years+ or longer. Lifespan depends on how well you care for them.
Q: What's the difference between bundles and closures?
A: Bundles are wefts of hair used to add length and volume. Closures are smaller pieces (like our 2x6 closures) that cover the top of your head to create a natural-looking part and hairline when installed with bundles.
Ordering & Payment
Q: How do I place an order?
A: Simply browse our products, select your desired length and quantity, add items to your cart, and proceed to checkout. We accept major credit cards and secure payment methods.
Q: Do you offer wholesale or bulk discounts?
A: For wholesale inquiries, please contact us at strandsbyLael@gmail.com or call 714-261-2969.
Q: Is my payment information secure?
A: Absolutely! All transactions are processed through secure, encrypted connections (SSL). We never store your complete payment information.
Shipping & Delivery
Q: How long does shipping take?
A: Orders are processed within 2 business days. Delivery takes approximately 5 business days for the US, Canada, and UK. International delivery times may vary.
Q: Do you ship internationally?
A: Yes! We ship to many countries worldwide via FedEx. Shipping costs are calculated at checkout based on your location.
Q: Will I receive tracking information?
A: Yes! Once your order ships, you'll receive a confirmation email with FedEx tracking information so you can monitor your package.
Q: What if my package is lost or damaged during shipping?
A: Please contact us immediately at strandsbyLael@gmail.com. We'll work with the carrier to resolve the issue and ensure you receive your order.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns of unopened and unused items within 30 days of delivery. Items must be in original packaging. Please see our Return & Refund Policy for complete details.
Q: Can I exchange my order for a different length or texture?
A: Yes! We offer exchanges for different sizes, lengths, or textures. Contact us at strandsbyLael@gmail.com to arrange an exchange.
Q: Why can't I return opened hair extensions?
A: For hygiene and safety reasons, we cannot accept returns on opened or used hair extensions. This is standard practice in the hair extension industry.
Hair Care & Maintenance
Q: How do I care for my hair extensions?
A: Wash with sulfate-free shampoo, condition regularly, and air dry when possible. Use heat protectant before styling with hot tools. Gently detangle from ends to roots.
Q: Can I swim or exercise with hair extensions?
A: Yes, but we recommend tying your hair up and rinsing it thoroughly after swimming (especially in chlorinated or salt water) and after workouts to remove sweat and chemicals.
Q: How often should I wash my hair extensions?
A: Wash your extensions as needed, typically every 1-2 weeks depending on product buildup and styling. Over-washing can dry out the hair.
Q: Will the hair shed or tangle?
A: Minimal shedding is normal with any hair extensions. Proper care, gentle handling, and regular conditioning will minimize shedding and tangling.
Contact & Support
Q: How can I contact customer service?
A: You can reach us by email at strandsbyLael@gmail.com or call 714-261-2969. Our hours are Monday-Friday, 9:00 AM - 6:00 PM CST.
Q: How quickly will I receive a response?
A: We typically respond to all inquiries within 24-48 hours during business days.
Q: Do you offer installation services?
A: We sell hair extensions only. For installation, we recommend finding a licensed stylist in your area who specializes in hair extension installation.
Still have questions? We're here to help! Contact us at strandsbyLael@gmail.com or call 714-261-2969.